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CUSTOMER SERVICE OFFICER

Pelayanan Pelanggan | Bogor (Kabupaten) - Jawa Barat | Tuna Daksa

AVERY DENNISON

Lowongan ini sudah tutup
 

DETIL LOWONGAN

  1. ABOUT YOUR ROLE:
    Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts.
    Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
    This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.

  2. YOUR RESPONSIBILITIES WILL INCLUDE:
  3. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
  4. Provides telephone customer service regarding company's services and/or products.
  5. Identifies customer's needs and determines appropriate action.
  6. Promotes and sells the company's products or services.
  7. Investigates and resolves complaints.
  8. Uses a computer system to track questions and answers as well as enter and track the status of orders.
  9. Evaluates and resolves customer complaints professionally and tactfully.
  10. Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
  11. Authorizes credit memos/refunds within policy and according to established procedures.
  12. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
  13. Implement account service strategies.
  14. Principal liaison with marketing and sales for assigned customers.
  15. Implementation of marketing programs for assigned accounts.
  16. Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
  17. Initiate and implement initiatives which improve customer service and responsiveness.
  18. Coordinate with Logistics and Operations on capacity planning and scheduling.
  19. Champion customer needs and follow up on customer inquiries.
  20. Provide responsive order management support including order entry, or expediting and shipment information to customers.
  21. Proactively communicate supply chain issues and provide alternatives.
  22. Attend technical training seminars. • Back-up team-members when workload makes this necessary. • Partner with Inside Sales to assist in achieving sales goals.

KRITERIA UMUM

  1. Laki-laki atau perempuan
  2. Usia tidak diutamakan
  3. D3
  4. Diutamakan telah memiliki pengalaman berkerja


KRITERIA KHUSUS

  1. Tuna Daksa
  2. WHAT WE WILL BE LOOKING FOR IN YOU:
  3. Diploma III or equivalent required.
  4. 3 - 5 years Customer Service or related experience a plus.
  5. Strong written, verbal and telephone skills.
  6. Strong data entry and organizational skills. Detailed oriented and good follow-up skills.
  7. Knowledgeable on technical aspects of assigned product lines and customers.
  8. Able to effectively manage many priorities and issues.
  9. Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.


CATATAN LAIN

  1. Asuransi Kesehatan,Uang transport
  2. English capability is a must
  3. Our office located in the 2nd floor and should use stairs



BAGIKAN

TENTANG PERUSAHAAN

Avery Dennison merupakan perusahaan global yang bergerak di bidang label dan packaging yang telah mempekerjakan 25.000 karyawan di 50 negara.

Detil Perusahaan




LOWONGAN LAINNYA


 

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